Frequently Asked Questions

General Questions

Can I order a product to an address different from my home?

Yes, you can specify an alternative delivery address during the checkout process.

Does your offer include a warranty?

Yes, all our products come with a standard manufacturer's warranty.

Is free shipping available?

Free shipping is available for orders above a certain value.

How can I track my order?

After your order has been shipped, you will receive a tracking number that allows you to track your package online.

Can I change my order after placing it?

Order changes are possible only for a short time after the order is placed.

What payment methods do you accept?

We accept credit cards, bank transfers, and electronic payments.

Can I receive a VAT invoice?

Yes, a VAT invoice will be sent by email or included with your package upon request.

Do you offer technical support?

We offer technical support for all of our products.

Can I place an order over the phone?

Yes, our team is available to take phone orders during business hours.

Are products available in different colors?

Yes, most products are available in multiple colors, which you can select before adding to the cart.

Can I return a product if I don't like it?

Yes, we accept returns within a specified period provided the product has not been used.

Can I cancel my order?

Yes, orders can be canceled if they have not yet been shipped.

How can I update my contact details?

You can update your contact information in the 'My Account' section on our website.

Do you offer discounts for regular customers?

Yes, we have a loyalty program for our returning customers.

Where can I find product reviews?

Customer reviews of the product can be found on the product page under the description.